Monthly internet

Rental Agreement – Terms & Condition

This terms and Conditions is set as an agreement on the conditions on which we (Lime America inc , Registered in Texas) will provide the rental of internet access through subscription service monthlyinternet.com (the trading website).

The contract is between you and Lime America inc , registered office at 7345 W SAND LAKE RD STE 210 OFFICE 9207 ORLANDO, FL, 32819 – UNITED STATES  and offering this service through the brand Monthly Internet (monthlyinternet.com).

By subscribing or placing an order through/from monthlyinternet.com, you agree to be bound by the rental terms and condition of this agreement. If you do not agree with our terms and conditions, rental terms and conditions, terms of service,  please do not continue to use the website and do not rent or subscribe for any device or internet service from us.

We reserve the right to change, update, modify, amend this rental agreement at any time, without notifying you.

Replacement Value of equipment/hardware: All equipment provided by us remains our property. You acknowledge and accept the “Replacement Value” of our equipment are as follows:

you authorise us to charge your saved payment method we have for you or deduct from your payment account the cost of the full Replacement Value if the device is assigned to you is not posted back to us within 3 working days after your subscription ends(your end of subscription date) or the cost of replacement if the device is returned damaged or cost of my missing part of the router of missing item(s) from the package that was sent to you.  

If we incur any extra cost in relation to your rental/subscription, the extra cost will be deducted from your payment account.

Service offered

Our company provides internet access rental. Wifi internet device/router is supplied with a power plug, which will enable you to access the internet. The internet data you are subscribing to is provided through one or more  telecommunication service providers we source through, and this makes it possible to access the internet through the router/device. We reserve the right to assign you a device that runs on either multiple carriers/isp or single carrier/isp.

We do not guarantee the device we issue/send to you or the internet access from the device will operate uninterrupted or without any error or interruption , or that it will meet all of your needs. We can not be held responsible for the quality, speed, reliability of the device or the internet accessed through the device we supply for accessing the internet.

The device we provide/supply relies on being able to communicate with the nearest telecommunication mast (owned or managed or associated to the telecommunication network provider your assigned device communicates with) in your location, this means if you are in an area where the telecom mast is experiencing a technical fault, your internet speed would be affected or you may not have the ability to access the internet in such situation. You agree that the further away you are to the nearest telecom mast from the data supplier/telecom carrier issued/assigned to you, the slower your internet speed would be. You agree that from time to time there can be technical faults with the telecom mast service in your area which can affect your speed, and we would not be held responsible for your internet speed being slow or slower then you prefer it to be. You agree that you are hiring a device with awareness and acceptance of the possible speed or internet access disruption.

By renting/hiring internet access from us, you accept your internet speed may not be as fast as advertised or stated. You agree that you may loose access to the internet or your internet access, speed can be interrupted during your rental period. You agree that if you decide to end your rental because of internet interruption or dissatisfaction with the internet speed, your rental would be downgraded to the number of days you have had the device (this means from your start of rental date up to the day you send the device back to us) and the subscription/rental cost for that period plus delivery cost, plus transaction fees cost and all cost associated with delivering the device to you would be deducted from the amount you had paid. The remaining balance would then be refunded to you. You agree to perform two or more speed test as guided by the customer service team to provide an evidence of internet speed and send the screenshot to use within our customer support email thread as instructed by any of the customer service team member so that any speed issue being experienced can be investigated by the customer service team.

We can not guarantee every electronic device you have can connect with the router or device we issue you.

The data suppliers/internet service providers have their own policies , terms and conditions for internet usage and we have no control or responsibility over their terms and conditions and when these are changed/updated by the internet suppliers.

We or the data supplier/carriers assigned to the device/devices issued to you reserves the right to disconnect the data supplied to your assigned device(device issued to you) with or without advance notice.

We do not guarantee all items required for the use of the internet access router will be in the package delivered to you. It is your responsibility to inform us on the day of delivery if any item missing from the package .

If the package delivered to you arrives without one or more items needed to use the rental service, or the package got damaged on route, or the package containing the subscription/rental device opened on route and one or more items are missing or damaged, it is your responsibility to contact us to notify us and send us a photo evidence so that any required replacement/backup item can be dispatched to you. If you decide to purchase a charger or any other item to enable you use the device or to use with the subscription/rental, you are making those purchases of your own accord and we would not be held responsible for refunding you the cost of the item/items your purchased. We would not be responsible for covering the cost (either partial or whole cost) of any extra item you purchase in order to use the subscription/rental device. 

The use of the device assigned to you

The device, antennas and plug sent to you are a property of Lime America, except you purchase the device. Hence you must return it back to us through a trackable paid postage service no later than one day after your subscription/rental period ends. You agree that you would be charged a device subscription/rental fee (minimum of $10 USD per day) for every extra day (beyond the/your end of subscription/rental date) you keep the router/device/internet access device assigned to you, and this would first be deducted from your refundable deposit. 

You agree that the device would be taken care of and reasonable care would be take when handling or using the device.

You agree that you are legally liable for

You agree that you are not allowed to and should not

We reserve the right to suspend or cancel any part of the subscription/rental. We may or may not notify you of the cancellation.

The amount of internet you use can be monitored by us or our telecommunication supplier/carrier through platforms/systems of the telecommunication provider or third-party service provider .

The privacy and usage policy of the telecommunication service provider are out of our control, hence these would take priority if usage is abused

The telecommunication provider has the ability to monitor usage of internet data based on their privacy policies.

Access to age restricted contents

Your assigned device may have access to age restricted contents un-blocked(meaning any one using the device can have access to age restricted contents) or may have the access blocked (meaning any one using the device would not have access to age restricted contents) by default.

Delivery/Shipping Policy

We would dispatch the device with the aim of it arriving at your delivery address within 1 to 7 working days. We do not guarantee the device dispatched to you would arrive in the next day or within 7 days after your payment, as the delivery process and logistics can experience delays. We use a delivery service company for the delivery of devices to addresses, hence we do not control the time of day when the device would arrive at the destination or any possible delay. Hence in some rare occasions, a device can arrive later than expected due to unexpected situations or situations beyond our control.

  1. We do not guarantee you will have internet access from your start of hire date or that the internet device you hired would be available for you to use from your start of hire date.
  2. If your assigned device arrives later than your start of hire date, you will only be eligible for a refund of the hire cost charged for the un-used days (the difference in days between the day the device got delivered and the start of hire date) between the start of hire date and the date the package gets delivered.
  3. It is your responsibility to ensure you or someone would be available to accept the device package that has been delivered to your delivery address. It is your responsibility to provide us with a valid U.S address.
  4. No un-used day(s) refund would be issued for late collection of device from collection point(if delivery company has stored the device at a collection point after attempting to deliver the device or a collection point requested by you) if the delay in you getting the device was due to no one answering the door when the delivery person attempted to deliver the package to the delivery address you provided.
  5. No un-used day(s) refund would be issued if the delivery delay was due to you providing an invalid address or the package got rejected by the occupant of the delivery address.
  6. You would be responsible for getting the device returned back to us in a good working order without damages.
  7. Your delivery and contact details would be provided to the courier/delivery service company we use for handling the delivery of the hired device so that they can provide the delivery related service or communication.
  8. You would be charged the real cost of delivery ( if we paid higher cost to ship the device(s)) and associated cost if we have to redeliver your package or the package posted to you was rejected when a delivery attempt was made by the courier/delivery service company.

If the package(hired device, replacement device) gets delivered to a local collection point because no one answered the door or the delivery company couldn’t gain access to the building when the delivery company tried to deliver the package, it is your responsibility to

Collection from pickup point

The local collection service is provided by third party storage service companies, so for local collection your order needs to be received at least 3 working days advance, so that the device can be delivered to your collection point before your start of hire date. We use a delivery service company for the delivery of devices to the collection point or delivery address provided by clients. Hence in some rare occasions, a device can arrive later than expected due to unexpected situations beyond our control.

Once a device assigned to you has been dispatched to your collection point, you are responsible for picking up the package from the collection point at your own expense. If you fail to collect the package from the collection point, it is your responsibility to

Every day the hired device/package remains at the collection point or storage location of the delivery company would be treated as part of your hire period. If you do not pick up the package/hired device from the delivery company’s collection point or storage location , and the item remains there beyond your hire period, this would be treated as an extended hire and the cost of any extra days/extended period that the device remained with the delivery company will be deducted from your refundable deposit until the day when the delivery company returns the device back to us.

Returning the internet device

You are responsible for the return of the wifi device when your subscription/rental ends and you are responsible for the cost of returning the device back to us .

You are responsible for properly sealing the package used in sending back the device to us. If for any reason you re-use the packaging used in sending the hired device to you, you are responsible for using extra sealing material (example: Sellotape )to properly seal the package before posting/sending back to us . If the device falls out of the package while on route back to us because of poor or weak sealing of the return package, your refundable deposit would be used in covering part of the cost of replacing the device.

If you mistakenly or knowingly take the hired device out of the United States, you are responsible for all cost associated with getting the device and charger and any other item provided to you for your hire back to us.

If your forget/fail to post the device back to us on time you would be charged for the extended period/days between your end of hire date and the date when you posted the device and plug back to us (minimum charge of $10 per day plus $10 admin charge) even if the device was not used during that period.

If your assigned device is returned back to us with damages, or gets back to us damaged, your refundable deposit would be used in covering the cost/subsidising the cost of replacing the damaged device.

If the device assigned to you 

$10 would be charged to you to cover the cost of rectifying this.

Rental/transaction charges and handling

We do not store card details on our system. Card transactions are processed through a secure system by Paypal and Stripe.

Cancellation and refunds

No refund (except your refundable deposit) is given if you cancel your order within less than 8 (eight) days before your start of hire date. This is because we would already have paid our data supplier for your allocated data. You may cancel your reservation/order without any penalty 8 (Eight) days before your start date (start of hire date).

Refunds are issued 1 to 10 working days after the cancellation has been processed. All cancellation refunds would be excluding the non refundable transaction fee charged by the payment processing company we use and excluding any cost associated with the hire or refund. So this means we would not refund the transaction charge and any cost associated with the non refundable charge/charges/cost/fees charged by the company that processes the payment.

Disclaimer

We cannot warrant the our internet router device will

We cannot warrant or guarantee the device would arrive on time

We can not be held responsible for the quality, speed reliability of the device or the internet access.

You  agree we are not liable for any loss, damage, loss of income that you or anyone you share the internet router/device access if you loose access to the internet or the internet speed is not as fast as you prefer or require.

We shall be under no liability for any delay or failure to deliver products or otherwise perform any obligation as specified in these terms and conditions if the same is wholly or partly caused whether directly or indirectly by circumstances beyond its reasonable control.

We have no liability for loss, damage, delay, inconvenience, loss of income, direct or consequential loss, however caused, unless due to our employees negligence, in which case our liability is limited (except for death or personal injury) to a maximum of the refund of the hire cost. We do not own the data supplied through the wifi device used and we have no liability for loss or damage caused by the proprietors ,operators or data suppliers thereof.

We reserve the right to change these rental terms and conditions at any time without notice. Any such changes will be displayed on this page of the Website. We reserve the right to suspend or cancel any part of the Website and the services offered therein at any time without notice.

Complaint 

While we do now own the data supply network that provides the data for the hired devices, we strive to provide a good experience to clients. If for any reason you’re not happy with the service, please
– send an email reply to your hire confirmation email (email containing your hire details, delivery process, how to return device, e.t.c ) to share your concerns.

You can also raise a complaint on behalf of someone else, as long as we get confirmation of consent from the person who placed the original order by
– the person notifying us by replying their hire confirmation email to notify us
– or confirming the delivery address plus the post code of the billing address in your email
and then providing

if a team member have not been able to resolve the issue in 5 working days, you can then request the issue gets handled by a manager.